We recently spent some time at the Tiffin Red Bay Service Center, (Camp Red Bay as it is affectionately known), to get some new vehicle glitches repaired.  We love Tiffin and their product but they really need to come up with a better system for warranty repairs at their repair facility.

They do not schedule appointments.  You just show up and if you only have a few hours of work to be done they will complete the repairs in an express bay within a few days.   The problem is when you have more than a few hours of work to be done.  You are added to a waiting list and just sit and wait to be called into a service bay.  If a site is available, you are assigned a full hookup site in the service center lot.  If one is not available you are assigned a dry camping spot until a full hookup spot becomes available.  Sites are free if you are there for warranty repairs.

We were lucky and were assigned one of the last open FHU spots immediately upon arrival.  The bad news came when we were told it would be at least two weeks before repairs would begin.  That estimate was pretty accurate as we spent 19 days waiting for our warranty repairs to be completed.  That is really unacceptable.  Tiffin stands behind their products and will fix anything without question.  The repair process just takes way to long!

We love our coach and with the exception of the service center delays we are very happy with Tiffin as a company.